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Contact us - we are here to help!

Do you have questions about your order or have you encountered any concerns while shopping online? We understand that the purchasing process can sometimes raise questions, so our customer service team is here to help you.

If you need a quick response or assistance, please fill out the contact form below. Our priority is to provide you with the best possible experience when shopping at SEMPRE. We are committed to providing clear answers promptly and resolving any procurement issues efficiently.

    Frequently Asked Questions (FAQ) - Find Answers

    Wondering about the details of our offerings or have specific questions about your orders? At SEMPRE, we understand that a variety of concerns may arise while browsing our site or making purchases. That's why we've created a Frequently Asked Questions (FAQ) section for you, so you can easily and quickly find answers to your most pressing issues.

    We have compiled a list of the questions our customers ask most often, along with thoughtful answers to address any confusion. We believe you will find the support and information you are looking for here. However, if your question remains unanswered, our customer service team is at your service, ready to provide all the necessary assistance.

    After you place your order, you will receive an email with a tracking number that will allow you to track the status of your shipment on our delivery partner’s website.

    If you need to make changes to an already placed order, please contact our customer service team as soon as possible using the contact form on the website.

    We offer a range of payment options, including payment by credit card, bank transfer and electronic payments.

    Yes, products purchased at SEMPRE can be returned within 14 calendar days from the date of receipt of the shipment, without stating a reason.

    Delivery costs depend on the selected method and place of delivery. Detailed information on delivery costs in the shopping cart when placing an order.

    The fastest way to contact us is to use the contact form available on our website. Our customer service team is also available via email and telephone.

    Yes, we offer shipping to many countries. For details on international shipping, please visit our website in the delivery section.

    If you have a problem with a product, you can file a complaint by e-mail or in writing to our office address. Full information on the claims process can be found in the “Claims and Returns” section on each product page.

    You can submit your declaration of withdrawal in writing or electronically within 14 days of receiving the shipment. Detailed information and a withdrawal form are available on each product page.

    Our collections are mainly available online, but we also have select stationary outlets. To find the nearest store, check the addresses of available stationary stores in the footer of our website.

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